Creating a Starpay account is as easy as 1-2-3! 

1. Download the app from your App Store
• Google Play Store
• Apple App Store
• Huawei App Gallery
2. Open and select Register
3. Fill out the details and there go!

On your first log in, you’ll be asked to do a user level upgrade to apply to become Level 2. You can also find this in the sidebar menu.

When applying for Level 2, you’ll need to prepare the fo…

Starpay will send a text message once your account is already approved for level 2

Main common reason why the application is rejected its because the incorrect upload of the actual selfie may be cropped or no actual selfie at all, and invalid id’s uploaded, possible cropped, expired or old format.

Main common reason why the application is rejected its because the incorrect upload of the actual selfie may be cropped or no actual selfie at all, and invalid id’s uploaded, possibly cropped, expired or old format.

ACCEPTABLE AND VALID IDs:
EFFECTIVE MAY 28, 2020
•Driver’s License
•OFW ID
•Passport
•Postal ID
•PRC ID
•Senior Citizen ID
•UMID ID
Only if signed and laminated:
•TIN Card
•Voter’s ID

ADDITIONAL ACCEPTABLE AND VALID IDs:
•AFP ID
•Barangay certification/Barangay ID
•Department of Social Welfare and Development (DSWD) Certification/4Ps ID
•Government Service and Insurance System (GSIS) e-Card
•National Bureau of Investigation (NBI) clearance
•Overseas Workers Welfare Administration (OWWA) ID
•Pag-IBIG ID
•PhilHealth card
•Police clearance
•PWD ID
•Seaman’s Book

Don’t worry, all you have to do is contact Starpay’s Customer Service Hotline ((02) 8 333-7827, 0950 986 7827, 0939 600 0020, or 0921 777 7722) and ask them for assistance in resetting your PIN.

There are two ways to change your PIN. First, Simply call the Starpay Hotline at (02) 8 333-7827, 0950 986 7827, 0939 600 0020, or 0921 777 7722. Our team will be happy to assist you.

Another way is to visit Settings in-app and Select ‘Change PIN’.

You can see the transaction history on the menu top right corner that says Transaction history.

For level 2 you have a maximum of 100,000 thousand that you can cash in on your starpay wallet.

You can contact starpay’s customer service to provide details for verification, and they will reset the account including password and pin for you to access your account.

No you cant delete your account on Starpay, you can just delete the app and don’t access it anymore.

Yes, by emailing us your request @ help@starpay.com.ph and provide valid id and selfie for verification and give the reason for changing email address

What if I didn’t receive money after I cash in? Cash in from bank usually take 2 to 3 working days, with other outlets once you confirm your payment it will automatically credit on your starpay wallet.

Cash In via Instapay
Cash In via Instapay- Contact starpay customer service Request for refund if the end of transaction is invalid, if it is valid you can contact the cash in partner like banks and dragonpay.

Cash In via Over-The-Counter
The-Counter- Contact starpay customer service Request for refund if the end of transaction is invalid, if it is valid you can contact the cash in 711 or dragonpay.

Upon processing thru app china bank is cardless withdrawal , one you process it via china bank they will send you a reference number and pin for withdrawal maximum is 4k per day and validity of the pin and reference number is only 99 hours or 4 days, less 15 pesos for service charge.

You can only cash out via M Lhuillier 50 service charge or via cardless withdrawal via china bank less 15 for service charge

Starpay app offers electronic loads, regulars load and promos just click buy load and will appear various choices.

Just click send money and type the mobile number of the other starpay account with no charges fee.

How do I transfer money to another bank account? Just click send money and choose 3rd part partners like banks, M Lhuillier with corresponding service charge.

Using your Starpay app, you can send money instantly via Instapay. Below are the available banks for transfer:

• AllBank (A Thrift Bank), Inc.
• Asenso
• Asia United Bank Corporation
• Bangko Mabuhay (A Rural Bank), Inc.
• Bank of Commerce, Inc.
• Bank of Philippine Islands
• BanKo, A Subsidiary of BPI
• BDO Network Bank, Inc.
• BDO Unibank, Inc.
• Binangonan Rural Bank (BRBDigital)
• Camalig Bank
• Card Bank, Inc.
• Cebuana Lhuillier Bank / Cebuana Xpress
• China Bank Savings, Inc.
• China Banking Corporation
• CTBC Bank (Philippines) Corporation
• DCPay (Coins.ph)
• Development Bank of the Philippines
• Dumaguete City Development Bank
• Dungganon Bank (A Microfinance Rural Bank), Inc.
• East West Banking Corporation
• Equicom Savings Bank, Inc.
• G-XChange, Inc. (Gcash)
• GrabPay
• ING Bank N.V.
• ISLA Bank (A Thrift Bank), Inc.
• JuanCash
• Komo / EastWest Rural Bank
• LANDBANK / OFBank
• Malayan Bank Savings and Mortgage Bank, Inc.
• Maybank Philippines, Inc.
• Metropolitan Bank and Trust Company
• Omnipay, Inc.
• Partner Rural Bank (Cotobato), Inc.
• PayMaya Philippines, Inc.
• Philippine Bank of Communications
• Philippines Business Bank, Inc., A Savings Bank
• Philippine National Bank
• Philippine Savings Bank
• Philippine Veterans Bank
• PhilTrust Bank
• Producers Bank
• Queen City Development Bank
• Quezon Capital Rural Bank, Inc.
• RCBC/Diskarteck
• Robinsons Bank
• Security Bank Corporation
• Sterling Bank Corporation, Inc., A Savings Bank
• Sun Savings Bank, Inc.
• UCPB Savings Bank, Inc.
• Union Bank of the Philippines
• United Coconut Planters Bank
• USCC Money Services
• Wealth Development Bank Corporation

QR Ph was developed for the adoption of an interoperable common QR code which may be scanned and interpreted by any participating bank or non-bank EMI for facilitating customers’ requests for fund transfers and payments. Below is the list of banks / e-wallets that adopted QR Ph as of March 31, 2021:

Favorites makes it easier for you to re-transact with a person or biller you’ve transacted with before. You’ll no longer need to re-input their key details such as their Name or Account Number. 

1. After completing a Send to Bank transaction, you will see the add to favorites button at the bottom of the confirmation page. 

2. On the Add to Favorites page, give your recipient a name to remember their account easily. 

3. Press Done and there you go! Your recipient is now in your Favorites section.

1. After completing a Pay Bills transaction, you will see the add to favorites button at the bottom of the confirmation page. 

2. On the Add to Favorites page, give your biller a name to remember the account easily. 

3. Press Done and there you go! Your biller is now in your Favorites section.

1. On the Pay Bills Page, press the Edit button on the right side. 

2. The icon of the Favorite billers will begin to shake. Press the X button on the upper right corner of the icon and confirm deletion. 

1. On the Send to Bank page, select Choose from Favorites. 

2. On the upper right corner, select Edit. 

3. A trash icon will appear beside the recipients. Press the trash icon of the recipient you intend to remove.