Why should you accept digital payments?
- Offer more payment options for your customers
- Convenient and accessible at all times
- Secure and low risk
- Cashflow is easily traceable
STARPAY IS HERE TO HELP YOU ACCEPT DIGITAL PAYMENTS
BECOME A STARPAY MERCHANT
- No merchant sign-up charges
- Free merchant kits (QR Standee, Store Tarpaulin)
- Lowest Merchant Discount Rate
- Accept payment from 20+ banks and E-Wallet apps
ARE YOU INTERESTED IN BECOMING A STARPAY MERCHANT?
- Download and fill-up the Merchant Onboarding form according to your tier level and complete other required documents. Download Link
- Email the completed form and requirements to firstname.lastname@example.org with the header “Merchant Application [Your Business Name] and [City]”. Do not forget to include your contact information in the email.
- One of Starpay’s representatives will get in touch with you to confirm your application.
- Receive your free Merchant Kit!
FREQUENTLY ASKED QUESTIONS
What types of businesses are allowed to accept digital payments?
Individual Sellers, Professionals, Sole Proprietorship, Partnership, Corporation
What is Starpay Pay with QR?
Pay with QR is an offline and online payment solution for merchants with physical stores, Customers will be able to pay using any other QRPh EMI or Bank App participants through a static QR Code provided by Starpay.
How to use Pay QR?
User shall have any e-wallet or bank app participating in QR PH, then open the QR Scanner in App, User shall scan your store’s QR Code to pay.
What are the requirements to become a merchant?
Starpay has a list of merchant requirements that merchant applicants can refer to, open the link to redirect you to the downloadable application: [LINK]
Are the provided Merchant Discount Rate (MDR) negotiable?
How do I see my transactions as a merchant?
- Starpay can provide exported reports for the end of the month, for merchant consolidation and settlement.
- Operations Portal for Merchants will be available for free.
- An SMS will be sent notifying your real-time transactions using your QR.
How do I cash out my merchant account earnings? Is weekly cash-out available?
- Cash-out is scheduled monthly that will be settled through your provided bank account.
- Yes, weekly cash-out is also available, however you are required to send an email request to our team.
Should I be a resident of the Philippines to become a merchant?
Yes, Starpay requirements are only applicable if the user is a local or identified as a Filipino citizen.
Who can scan to Pay QR with Starpay?
Below is the list of banks / e-wallets that adopted QR Ph as of March 31, 2021:
How do I verify that I successfully received payments from users?
Merchant will receive a real-time SMS notification for every successful payment made.
What if the user scanned the QR twice?
- Dynamic QR expires upon the first successful scan.
- A Static QR would ask for an amount, and would have a confirmation screen before a User may proceed with a transaction.
Do I need a smartphone or internet connection to accept QR Payments in my store?
Merchants do not need a smartphone or internet connection to accept payments. Merchants only need a feature phone that can receive SMS notifications. The customer needs a smartphone and internet connection to use Pay QR.
What if I experience an unexpected error in the payment process, what do I do?
Ask the User to re-login to his account. If this does not resolve the issue, ask the user to restart his/her phone. If the problem persists, contact the Starpay customer support team at these numbers (02) 8 333-7827, 095-0986-7827, 093-9600-0020, and 092-1777-7722. You may also send us an email at email@example.com.