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Help Desk
Welcome
to
the
Starpay
Help
Desk
HOW MAY WE
HELP
YOU?
GETTING STARTED
How to create a Starpay account?
UPGRADE ACCOUNT
How do I upgrade my account to Level 2?
How will I know my account is verified?
Why can’t I get verified?
Why is my application for account upgrade being rejected?
What kind of IDs are allowed for account verification?
PIN
I forgot my PIN, what do I do?
How do I change my PIN?
ACCOUNT MANAGEMENT
Where can I see my transaction history?
How do I change my PIN?
What are my wallet transaction limits?
How can I recover my account?
How do I delete my account?
Can I replace my email address?
CASH IN
What if I didn’t receive money after I cashed in?
What do I do if I entered the wrong number when cashing in?
CASH OUT
How does cardless withdrawal via ChinaBank work?
How do I cash out via over-the-counter?
PRODUCT AND SERVICES
How do I buy load?
How do I send money to another Starpay account?
How do I transfer money to another bank account?
SEND MONEY
Which banks are available through Instapay?
What is QR PH?
FAVORITES
What are Favorites?
How do I add a recipient as a Favorite on Send to Bank?
How do I add a biller as a Favorite on Pay Bills?
How do I delete a Favorite Biller?
How do I delete a Favorite Recipient from Send to Bank?
