JOB SUMMARY:

The Technical Writer will be a core part of the Operations Team, working closely with IT, Finance & Admin, Product Management, Marketing and Customer Support to create process documents, instruction manuals, product guides and technical handbooks.

DUTIES AND RESPONSIBILITIES:

  • Write, format, edit, review and proof processes and procedural information for technical and non-technical users
  • Prepare, review, revise and maintain documents, including software and systems engineering, operations and other user documentation
  • Maintain a library of process and procedure documents for internal and external use
  • Gather customer feedback on documentation to improve usability
  • Act as an editor to ensure consistency in cascading and training documentation across the company
  • Monitor usage of materials as well as user feedback for future use

QUALIFICATIONS:

  • 3 or more years of technical writing experience
  • Strong written and verbal communications and experience working with content in multiple mediums
  • Ability to analyze and synthesize complex things
  • Experience working across departments to communicate the specifics of a process or procedure
  • Strong experience owning an end-to-end documentation creating process
  • Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast paced, changing environment