TECHNICAL WRITER
JOB SUMMARY:
The Technical Writer will be a core part of the Operations Team, working closely with IT, Finance & Admin, Product Management, Marketing and Customer Support to create process documents, instruction manuals, product guides and technical handbooks.
DUTIES AND RESPONSIBILITIES:
- Write, format, edit, review and proof processes and procedural information for technical and non-technical users
- Prepare, review, revise and maintain documents, including software and systems engineering, operations and other user documentation
- Maintain a library of process and procedure documents for internal and external use
- Gather customer feedback on documentation to improve usability
- Act as an editor to ensure consistency in cascading and training documentation across the company
- Monitor usage of materials as well as user feedback for future use
QUALIFICATIONS:
- 3 or more years of technical writing experience
- Strong written and verbal communications and experience working with content in multiple mediums
- Ability to analyze and synthesize complex things
- Experience working across departments to communicate the specifics of a process or procedure
- Strong experience owning an end-to-end documentation creating process
- Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast paced, changing environment
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